Privacy policy

This privacy statement contains information about how we handle your personal data. We encourage you to read the Privacy Policy carefully.

Contact info
Key concepts
Trolltunga is the controller
What kind of information are we collecting?
Consent under section 6f and possibility to withdraw consent
Information from other sources
The purpose of the processing of the personal data?
Consent to email correspondence, direct marketing and further contact
How long is the data stored?
Who can the information be shared with?
Information sharing with third parties
Where is the information stored?
Your rights in relation to access, deletion and possible relocation
Other purposes
Cookies
Email and phone

1. Contact information for Trolltunga

Trolltunga is the controller for handling your personal data. If you have questions about the processing or want to get in touch with us to exercise your rights, please find our contact details below:

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Trolltunga
Smelteverket 57 (“Main warehouse”), NO-5750 Odda
E-mail address: aase@trolltunga.com
Mobile: +47 922 46 511

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2. Key concepts

Personal data is information that, alone or together with other information, can be used to identify, locate or contact a person. Examples of personal data are name, telephone number and IP address.

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Processing of personal data involves all forms of processing of personal data such as: collection, analysis, registration and storage.

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The controller is the one who determines the purpose of the processing of personal data and what information is requested. It is the controller who is responsible for ensuring that the processing of your personal data takes place in accordance with the applicable Personal Data Act.

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3. Trolltunga is the controller

Trolltunga is the controller for the handling of your personal data.

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4. What kind of information are we collecting?

When you register via a form, order a service or product or visit our website, you may be asked to provide information. Depending on the situation, we may request the following personal data:

name
E-mail address
Phone number
What business you work for
Position or area of responsibility
What industry you work in
Website address of your business
Other information such as more detailed questions or answers to forms

5. Paragraph 6 f as an alternative to selected consent via website. Consent can be withdrawn

We base our legitimate consent on the basis of Section 6f of the Data Protection Act. If you have entered into a customer relationship with us in the past, or you are a new customer, this will be a legitimate reason to send you information. This is equated with a consent under the Marketing Act as the law has been in Norway for many years. You can withdraw this consent at any time for us to process your personal data. If you withdraw your consent, we will remove the information we have about you. Please note that deletion of information by us may affect the delivery of information within the framework of the customer relationship, as well as affect ongoing dialogues

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6. Information from other sources

When you consent to us processing your personal data, you also agree that we may record other information about you that you have provided to us on a previous occasion. Based on publicly available information, we may also supplement your registered information with industry and additional contact information. If you are a customer of ours, we may also add additional contact information to your details, which you have registered with us via e.g. telephone to customer service. Information necessary for the services you are going to use will also be stored.

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7. The purpose of the processing of the personal data?

The information provided by you is used for the following purposes:

Sales and marketing activities in the form of direct email or telephone contact
Customer care and information about our products
To obtain statistics and information about user behavior in order to improve both the website and the user experience itself. We use Google Analytics 4 with server side tracking to track this — and thus we have full control over how the data is processed.
So that we can provide you with a more personalized experience and deliver products and other content that interests you

We ask for your personal data in order to:

Respond to requests
Send requested material, or otherwise be able to fulfill our obligations to you to submit your information
Creating and maintaining a sales dialogue
Send information that may be of interest to you
Add you to email list for news and other content that you have chosen to receive

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8. Consent to email correspondence, direct marketing and further contact

When you consent to us processing your personal data in accordance with the aforementioned purposes, you consent to the following:

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We process your personal data in accordance with this Privacy Policy

We may send you direct marketing via email about our products

We can contact you by email or phone

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Subscribe to newsletters via email you have chosen to receive. You can opt-out of further emails by following the link at the bottom of our emails or by contacting us directly.

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9. How long is the data stored?

We process the personal data only for as long as it takes to fulfill the purpose of their collection, then we delete the information.

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If you have an active dialogue with us, we will keep your data for 2 years from the last contact; then we will remove the information we have about you. An active dialogue is defined as having interacted with Trolltunga or its representatives over the past 2 years by telephone, by answering emails, downloading material on the website or registering via a form.

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If you have consented to the processing of your personal data in connection with your acceptance of regular emails, we will continue to process your personal data until you cancel your subscription. We then store your personal data for 2 years before deleting the information.

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In the event that you are employed in a business that is a customer of ours, we process your data within the framework of customer care. For active customer relationships, we process your data until (1) you terminate your position in the business, or (2) the business no longer has an active customer relationship with us. When a customer relationship ends, the terms of storage and processing of information change to the same terms described in the preceding paragraphs. If you terminate your employment with the company, you are responsible for notifying us so that we can delete your information.

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10. Who can the information be shared with?

The information provided will be available to a limited number of people in the business, who either work in the marketing department, customer support or sales.

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11. Information sharing with third parties

We do not sell your personal data to third parties. If there is an ongoing sales or customer dialogue between you, us and any of our business partners, we will share information such as:

name
E-mail address
Phone number
What business you work for

If we have registered your information in connection with an event conducted jointly with an external party, we may transfer the same categories of personal data as set out above, as well as any answers to further form or elaboration questions.

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12. Where is the information stored?

The data is stored by Trolltunga in our customer system. We have data processor agreement with the partners we have who then again have agreement with their subcontractors.

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I'm 13. Your rights in relation to access, deletion and possible relocation

You have the right to be informed about what information we hold about you. You may also require us to correct incorrect information or delete your information.

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If you wish to withdraw your consent or require information to be reviewed, corrected or deleted, please contact us at the email address we have provided under the contact information section. To receive such information, you must send an electronic copy of the request on a signed document. If you want to move information, we can also help you with that.

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He's 14. Other purposes

If we are going to use the personal data for a purpose other than the one for which it was collected, the duty of information is renewed and we must then disclose the new purpose and provide some of the above information again.

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I'm 15. Cookies

Cookies are small text files that are placed on your computer when you download a website.

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The storage of data and the processing of this data is not permitted unless the user has both been informed of and has given his consent to the processing. The user must know about and approve what data is being processed, what the purpose of the processing is and who is processing the data.

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We only use cookies to provide you with a better user experience on our pages so that you do not have to fill in fields again every time you are on our pages.

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I'm 16. E-mail and telephone

We use e-mail, telephone as part of our daily work. Relevant information arising from telephone calls and email exchanges that take place as part of customer processing is recorded in our customer system.

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Our employees also use e-mail in general dialogue with internal and external contacts. The individual is responsible for deleting messages that are no longer relevant and, at least every year, reviewing and deleting unnecessary content in the mailbox. Upon resignation, the email accounts will be deleted, but some relevant emails will normally be transferred to colleagues.

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Sensitive personal data should not be sent by email.

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Please note that regular email is unencrypted. We therefore do not encourage you to send confidential, sensitive or other confidential information by email.